Latest Articles
Industry
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Management
Op-Ed: The most important hotel ‘salesperson’ right now is working behind your front desk
Here are 5 principles for hospitality excellence to help hoteliers see the front desk as a revenue-generating position, not an operational expense.
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New Zealand News
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New Zealand
Tasman travel bubble update: Is November the month we’ve waited for?
“The quarantine-free flights will be for travellers originating from New Zealand who are flying from…
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Management
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News In Brief
Accom industry responds to BUDGET 2020
Most industry experts agree that the budget is good news for struggling accommodation sector but are industry women over 45 its biggest losers.
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Tourism
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News In Brief
Regional areas and drive market remain strong but no sign of corporate guests
“Brisbane, Perth and Canberra lead bookings for the coming weeks,” said Burke. “Cancellations are limited compared with the beginning of the year, but pickup is still much weaker than we would expect to see under…
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Housekeeping
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News In Brief
Op-Ed: A closer look at the tech behind new hotel cleaning regimes (Part Two)
Getting cleanliness right in the ‘new normal’ can seem overwhelming. We’ve given a detailed breakdown…
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Refurbishment
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Refurbishment
COVID-era refurb boon for Dr Jerry Schwartz’s resort
Schwartz realised there was no better time to organise a refurbishment of his resort than…
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Guest Facilities
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Guest Facilities
Holiday venue playgrounds that squeal good fun
We look at the top three considerations to creating, or revamping, a playground that is…
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Food & Beverage
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News In Brief
Is there any hope for the hospitality industry?
February to May sent Australia's employment rate plummeting and the Accommodation and Food Services industry…
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Marketing
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Industry
Expedia director predicts top 3 emerging travel trends
Understanding who will travel first, and when and how travellers intend to book their stays,…
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Technology
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News In Brief
Show business: Why good TV is gold
As guests’ viewing and listening habits become increasingly sophisticated, the onus is on hotel management…
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Human Resources
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Human Resources
Mental health experts encourage Australians to seek help
Since the bushfires many of us have felt unparalleled anxiety, fear, uncertainty, feelings greatly exacerbated…
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Energy & Resources
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Solar: Accom’s new super power
Creating a comfortable ambience which ensures outdoor spaces are still well enough…
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World-first energy deal to save accom owners millions
Accommodation properties will see "huge direct savings" in energy bills under a…
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Should we remove plastic straws from accommodation?
Australians love their beaches, and so do the rest of the world…
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Absolutely essential fact your body corporate needs to know
What I am writing about, no-one really knows. Even though it was…
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It’s getting hot in here so fix the air conditioning
An oh too familiar phone call received by the front desk of any accommodation…
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Spring is here, heat up your venue
Spring has long arrived. Guests expect cooler evenings but still seek al…