Latest Articles
Industry
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Management
Guests demand contactless tech and more cleaning
More than 70% of hotels said they were considering or are already using contactless payment and digital messaging services, and close to 60% were considering/already using room keys activated by smartphone.
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Management
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Industry voices
Is your data protected from the Dark Web?
Along with the rapid development of surface internet, the progression of the Dark Web has gone unnoticed to the average member of society, but the harsh reality is: its advancing at a terrifying rate.
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Tourism
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New Zealand
How New Zealand could lead the world in sustainable tourism
New Zealand tourism industry body Tourism Industry Aotearoa (TIA) has demanded the incoming NZ Government have a vision to revitalise the industry and fix long-standing issues that have prevented tourism from delivering maximum benefits.
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Housekeeping
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Housekeeping
Housekeepers are the new industry influencers
Once termed 'back of house staff', housekeepers, stewards, and cleaners were once kept out of…
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Refurbishment
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News In Brief
Hilton Surfers Paradise’s $9m upgrade revealed
The refurbishment is the biggest makeover the hotel has seen in its eight-year history and…
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Guest Facilities
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Guest Facilities
Steaming ahead: Why saunas are hot right now
When on holiday, Aussies try to escape the frantic scramble of everyday life and reset…
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Food & Beverage
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Food & Beverage
Op-Ed: Room service and the ‘new normal’
It’s time to overhaul in-room dining (AKA Room Service). A contactless experience is what we…
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Marketing
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Marketing
Op-Ed: How you manage and adapt to this change is critical to survival
The fundamentals of hospitality industries and travel are being questioned in this crisis. The answers…
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Technology
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Technology
Go, go gadget: Responding to guest demands in a pandemic
COVID-19 has altered the way we go about our daily lives, so it is little…
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Human Resources
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Human Resources
Mental health experts encourage Australians to seek help
Since the bushfires many of us have felt unparalleled anxiety, fear, uncertainty, feelings greatly exacerbated…
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Energy & Resources
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Solar: Accom’s new super power
Creating a comfortable ambience which ensures outdoor spaces are still well enough…
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World-first energy deal to save accom owners millions
Accommodation properties will see "huge direct savings" in energy bills under a…
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Should we remove plastic straws from accommodation?
Australians love their beaches, and so do the rest of the world…
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Absolutely essential fact your body corporate needs to know
What I am writing about, no-one really knows. Even though it was…
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It’s getting hot in here so fix the air conditioning
An oh too familiar phone call received by the front desk of any accommodation…
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Spring is here, heat up your venue
Spring has long arrived. Guests expect cooler evenings but still seek al…